Shipping policy

Shipping Policy

Last updated: May 2026

Welcome to Abyan Parfum. We are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below before placing your order.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • During launches, promotions, or high-demand periods, processing times may be slightly delayed.

  • Once your order has been shipped, you will receive a confirmation email or SMS with tracking information.

Shipping Time

Morocco

  • Standard delivery: 1–3 business days

  • Remote areas may require additional delivery time.

International Shipping

  • Estimated delivery: 10–15 business days depending on destination and customs processing.

  • Delivery times may vary due to local courier services or customs delays.

Shipping Fees

  • Shipping fees are calculated automatically at checkout based on your location and order size.

  • Free shipping promotions may be offered during special campaigns or for orders above a certain amount.

Order Tracking

Once your order ships, you will receive a tracking number via email or SMS.
Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

Abyan Parfum is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Failed deliveries due to unavailable recipients

  • Additional shipping charges caused by address corrections

If you notice a mistake in your shipping address, contact us immediately after placing your order.

Lost, Stolen, or Damaged Packages

If your package arrives damaged or appears lost during transit, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the package and product

  • A brief explanation of the issue

We will work with the shipping carrier to help resolve the issue as quickly as possible.

Abyan Parfum is not responsible for stolen packages marked as delivered by the carrier.

International Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Delivery Delays

Unexpected delays may occur due to:

  • Weather conditions

  • Customs inspections

  • Carrier disruptions

  • High seasonal demand

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: support@abyanparfum.com
Website: Abyan Parfum